RETURNS & CANCELLATIONS POLICY
At Kidzzworld.com, our aim is to ensure that our customers are completely satisfied. If you are not 100% satisfied with your purchase, you can return the packages within 45 days of the sale date and we will issue a full refund minus the shipping charges. All we ask is that the product(s) be returned unused and in the same condition as you received it, in its original box packaging. Kidzzworld reserves the right to reject any return request if the product package is opened or the product looks used.
There are some products that we cannot take back if the company seal while packaging has been opened. This is for hygiene reasons. Examples of such products are nipples or teats feeding bras, breast pumps , etc.
In case the product received is the incorrect product
In case of standalone purchases, if the shipped product is not what you paid for, we will refund 100% of the product cost if we are intimated within 7 days of the delivery. In such case, the refund will be made within 45 days. In case of purchases made in a variable price combo offer, the return price will be adjusted to the commercial viability of the transaction in relation to the offer. We urge you not to accept the product(s) in such cases. Kidzzworld.com will also bear the return shipping cost for any incorrect product delivered.
Return method & payment
· For all other products, we will refund 100% of the product cost in case the customer has availed our free shipping facility. In case the customer has not availed the free shipping facility, the actual shipping charge will be deducted and the rest of the product cost will be refunded
· We will make all refunds in the same mode of payment as used during checkout. Refunds for cash on delivery will be made via online transfer of funds to the customers’ bank account. All wallet points used in a transaction will be credited back to the same wallet account.
· The refund will be happen within 7 days of receipt and inspection of the goods.
If the customer chooses to cancel the order before the product is shipped, he will be entitled to a 100% refund. Even in cases where cancellation is made after the product has been shipped, the policy as mentioned above applies.
Please contact us on care@Kidzzworld.com or speak with customer care on 9873104633 , 9716531576 (9 am-9 pm) for any doubts and concerns.